Privacy Policy
Version 1.0 · Last updated November 4, 2026
In short: we collect only what we need to run PsyGo, we do not sell client data or use it to train models, and your data stays in Canada.
Who we are
PsyGo provides practice-management software for psychologists and therapists. Questions about this policy can be sent to our privacy officer at [email protected].
What we collect
We collect three kinds of information:
- Account information you give us when you sign up, such as your name, practice name, and email address.
- Practice data you enter while using PsyGo, including client records, session notes, and appointments. You control this data on behalf of your clients.
- Technical data sent automatically by your browser, such as your IP address, browser type, and the pages you visit.
How we use information
We use this information to provide and operate the service, secure accounts, respond to support requests, and meet legal obligations.
Who we share information with
We share information only with third-party service providers who help us operate PsyGo, such as our hosting and email providers, and only what they need to perform their service. We require them to protect it and to use it only for that purpose. We do not otherwise share, sell, or rent personal information.
Cookies
PsyGo uses the cookies needed to keep you signed in and remember your preferences. We do not use advertising cookies.
What we do not do
- We do not sell client data or account information.
- We do not use client data to train machine-learning models.
- We do not run third-party analytics or advertising on authenticated pages.
Where information is stored
Information is stored and processed in Canada. If that ever changes, we will update this policy and, where required, assess the transfer before it happens.
Your rights
You and your clients may request a copy of the personal information we hold, ask us to correct it, or ask us to delete it where permitted. You may also ask us to provide your information in a structured, commonly used format, and to stop disseminating information that causes you serious harm, where the law allows. Send requests to [email protected], and we will respond within the time the law requires.
Security and breaches
We protect personal information with safeguards appropriate to its sensitivity. If a confidentiality incident occurs, we will contain it, assess the risk, and notify the Commission d'accès à l'information and the people affected as the law requires.
How long we keep information
We keep information for as long as it is needed to provide the service and to meet legal and professional retention requirements. Retention periods for clinical records can depend on your professional order.
Changes to this policy
We may update this policy as PsyGo or the law changes. We will post the new version here with its effective date and, for material changes, tell you before they take effect.
Contact
Our privacy officer can be reached at [email protected]. If you are not satisfied with how we handle personal information, you may complain to the Commission d'accès à l'information.